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Frequently Asked Questions
FAQ
Deep Cleaning involves washing all areas of the home. It typically takes anywhere from 2 to 2.5 hours longer than a regular standard maintenance clean. The deep clean is then followed by a maintenance clean, which can be scheduled weekly, biweekly, or monthly.
Standard Cleaning is a maintenance upkeep after a deep clean. It consists of dusting all areas of the home. Usually, a standard clean is completed in half the time of a deep clean.
We understand that plans can change. Please notify us at least 24 hours in advance to avoid any cancellation fees.
The duration depends on the size and type of cleaning, but our team ensures thorough and efficient service in Walnut Creek.
You will receive an estimate shortly after discussing your cleaning requirements with us. We aim to provide estimates within 24 – 48 hours of the initial consultation.
Customer satisfaction is our priority. If you are not satisfied with the cleaning service, please contact us within 24 hours, and we will make it right.
Total Clean offers services in Moraga, Orinda, Lafayette, Walnut Creek, Piedmont, Danville, Alamo, Concord, Berkeley, Oakland, and Pleasant Hill. Please contact us to confirm if we service your specific location.
We do not work on weekends and holidays.
We strive to maintain punctuality, but unforeseen circumstances can cause delays. If your cleaning team is running behind schedule, we will notify you as soon as possible to update you on the expected arrival time.
Yes, Total Clean provides all the necessary cleaning supplies and equipment for the service.
Employees are asked to stay home if they exhibit any flu-like symptoms. We ensure that employees maintain the recommended 6 feet of distance from others.
All cleaning equipment is disinfected before entering clients’ homes. We maintain the same team of two cleaners for consistency and to minimize exposure.
You can easily book a cleaning service online or call us directly. We serve Orinda, Moraga, Lafayette, and Walnut Creek with flexible scheduling.
Absolutely! We use eco-friendly and safe cleaning products for homes and offices in Orinda, Moraga, Lafayette, and Walnut Creek.
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