Our Policies

Service Policies

Thank you for choosing Spaces Cleaning and Design. Our policies are designed to ensure a smooth, reliable, and positive experience for our clients and our team. By booking a service with us, you agree to the following terms.

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1. Satisfaction Guarantee

Your satisfaction matters to us. If any part of your cleaning service does not meet your expectations, please contact us within 24 hours of the service. We will review your concerns and, when appropriate, arrange a return visit at no additional charge.

This guarantee applies only to areas included in your original service. Requests submitted after the 24-hour period or involving services outside the original booking may not qualify for a complimentary return visit.

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2. Communication and Cleaning Preferences

We want to make sure your cleaning service meets your needs. Please let us know about any preferences, priority areas,
special instructions, or changes to your cleaning checklist by contacting our office at (855) 328-9884 or info@spacescleaninganddesign.com. We will do our best to accommodate your requests whenever possible.

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3. Preparing for Your Appointment

You do not need to deep-clean your home before we arrive. However, a little preparation helps our team focus on cleaning.

• Put away personal belongings, paperwork, valuables, and fragile items.

• Let us know in advance if your home requires significant decluttering or organizing.

• Make sure the areas to be cleaned are accessible, and identify any areas you would prefer us to avoid.

• Secure cash, jewelry, medications, firearms, and other sensitive or valuable items before the appointment.

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4. Pricing and Additional Services

Our quotes are based on the size of the property, the type of cleaning requested, the property's condition, and the information provided at booking.

• Property condition: If the property is significantly dirtier or more cluttered than originally described, additional charges or adjustments to the service may apply. We will discuss any changes with you before beginning whenever possible.

• Recurring services: If your cleaning needs change significantly over time, we may discuss adjusting the service duration or rate with you in advance.

• Additional services: Tasks such as cleaning inside ovens or refrigerators, interior windows, or laundry may incur additional charges and should be requested in advance.

• Rate changes: Any changes to your regular service rate or cleaning checklist will be communicated in writing with 5 days notice.

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5. Payment Policy

• Payment is due at the time of service or beforehand, unless another arrangement has been agreed upon in writing.

• Accepted payment methods include [list accepted payment methods].

• Late payments, returned checks, or declined payments may be subject to additional fees where applicable and permitted by law.

• Recurring clients may arrange automatic payments through the agreed payment method.

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6. Cancellation and Rescheduling Policy

We organize our team's schedule around each appointment. If you need to cancel or reschedule for any reason, please call our office at least one business day before your scheduled cleaning.

A $70 fee will apply to cancellations or rescheduling requests made without the required notice.

If our team arrives at your property and is unable to enter, a $70 lockout fee will be charged to your credit card.

Please contact our office as soon as possible if your plans change. We will do our best to accommodate your needs and find another appointment when available.

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7. Arrival Time

We will send you a text message the day before your scheduled cleaning with our estimated time of arrival (ETA). Your ETA will always be provided within a one-hour arrival window.

We do our best to arrive within the communicated window. However, unexpected circumstances may occasionally affect our schedule. We appreciate your understanding if delays occur.

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8. Keys, Access, and Team Assignment

We do our best to provide consistent service by sending the same cleaning team and arriving at a similar time for each visit. However, circumstances beyond our control, including scheduling changes or unexpected delays, may occasionally affect arrival times or team assignments.

Please ensure our team has the necessary access to your property at the scheduled time. If you use a key, lockbox, or access code, please ensure the information provided is accurate and up to date.

If we arrive and cannot access the property, the $70 lockout fee described in Section 6 will apply.

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9. Safety and Service Limitations

For the safety of our team and your property, we do not:

• Climb ladders or furniture or reach areas that require unsafe positioning.

• Move heavy furniture, appliances, or other heavy objects.

• Clean human or animal waste, blood, bodily fluids, hazardous materials, or biohazards.

• Perform mold remediation or clean areas affected by unsafe or unsanitary conditions.

• Work around exposed electrical hazards, unstable surfaces, or other unsafe conditions.

• Clean exterior windows or perform tasks outside the agreed service unless arranged in advance.

If an area is unsafe to clean, our team may skip that area or discontinue the service. Charges may still apply for time and travel already incurred.

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10. Pets

Please inform us of any pets in your home when booking. For everyone's safety, aggressive, anxious, or highly active pets should be secured in a separate room or crate before our team arrives.

Our staff cannot restrain or control pets. If a pet prevents our team from working safely, we may skip the affected areas or reschedule the service. Applicable cancellation or rescheduling fees may apply.

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11. Damage and Breakage

We take care when cleaning your home or business. If you notice any damage that you believe occurred during our service, please contact us within 24 hours so we can review the situation promptly.

Please inform us in advance about fragile, valuable, or irreplaceable items that require special care or should not be handled.

We are not responsible for pre-existing damage, normal wear and tear, improperly secured items, or surfaces that were already worn or defective. Any responsibility for damage caused by our team will be assessed in accordance with applicable law and the circumstances of the incident.

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12. Missing Items

If you believe an item is missing after a cleaning visit, please contact us promptly at (855) 328-9884 or info@spacescleaninganddesign.com. We will take your concern seriously and review the circumstances.

We may ask you to check the property and any areas where the item may have been moved. If necessary, you may file a report with your local police department, and we will cooperate with any appropriate investigation.

We recommend securing cash, jewelry, and other valuables before each appointment.

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13. Holidays and Scheduling

Our availability may vary during holidays. If your regular appointment falls on a day when we do not provide service, we will contact you to arrange an alternative date, subject to availability.

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14. Tips and Gratuities

Tips are never required, but they are always appreciated by our team. If you wish to leave a tip, you may do so directly with your cleaning team or through Zelle, Cash or Credit Card.

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15. Updates to Our Policies

Spaces Cleaning and Design reserves the right to update these policies as needed. The most recent version will be available on our website, along with the date of the latest update.

For questions about these policies, please contact us at (855) 328-9884 or info@spacescleaninganddesign.com.

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Last Updated: October 2026

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