Privacy Policy

Effective Date: April 8, 2025

Total Clean is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.totalclean-solutions.com] or interact with us online. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information when you use our website:

• Personal Information: Name, phone number, email address, physical address, or any other contact information you voluntarily provide through our forms (e.g., to request a quote or book a service).

• Usage Data: IP address, browser type, operating system, pages viewed, access times, and referring website.

• Cookies and Tracking Technologies: We use cookies and similar tools to improve your browsing experience and analyze website traffic.

• User Consent – We have obtained your consent to collect and process data before storing or associating it with any visit information tracked by Google Analytics.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Responding to inquiries and providing cleaning service quotes

• Scheduling and confirming appointments

• Improving our website and services

• Sending updates, promotional offers, and service reminders (only if you opt-in)

• Preventing fraudulent activity and ensuring website security

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Trusted service providers who assist us with business operations (e.g., hosting providers, payment processors)

• Law enforcement or regulatory agencies if required by law

All third parties are required to protect your information in compliance with this Privacy Policy.

4. Your Choices

You have the right to:

• Access, update, or delete your personal information

• Opt out of receiving promotional emails (you can unsubscribe at any time)

• Disable cookies through your browser settings (note: this may affect some website functionality)

To make a request regarding your data, please contact us at: info@totalclean.com

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. Please review their privacy policies before sharing any information.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date" at the top.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@totalclean.com
📞 Phone: +1 (925) 376 1004
📍 Address: 378 Village Square, Orinda, CA 94563, United States.